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Building World-Class Water Utilities Through Continuous Improvement is a practical and transformative guide designed to help water utilities move from a reactive “firefighting” culture to a stable, proactive, and continuously improving organization. Drawing from decades of hands-on experience, Shannon W. Elam integrates Lean Six Sigma, the Toyota Production System, PDCA, DMAIC, ISO 9001, and real-world utility operations into a unified framework known as AquaLean.
At the heart of this book is the Four Stream Flows model, H₂O Flow, Info Flow, Work Flow, and Trust Flow, which together form the operational lifeline of every utility. AquaLean shows how strengthening these four flows creates reliable service, empowered teams, improved compliance, and a culture built on clarity instead of crisis.This book offers practical tools, real examples, and step-by-step guidance on implementing Standard Work, 5S, Kaizen, Gemba Walks, Visual Management, Root Cause Analysis, A3 Problem Solving, and other proven methods tailored specifically for water utilities.
